How are products delivered?

We deliver by cold-chain refrigerated truck. Styrofoam boxes are not provided.

How should I store products when they arrive?

Please put them in the freezer as soon as possible.

Do I need to thaw products before cooking?

Yes — please follow the cooking instructions on the packaging.

What if there’s a problem with my products?

Please contact us with your order details, photos of the product and a description of the problem, so we can understand and handle it quickly.

Can I return a product for personal reasons?

Because frozen food has strict storage and transport requirements, we generally do not accept return or exchange requests due to a change of mind, personal taste or ordering mistakes. This does not apply to product quality problems.

How are refunds arranged?

Once a refund request is confirmed, we will explain the refund amount, method and expected processing time. The actual time for the money to reach you depends on your bank or payment platform.

Are some products only sold in store?

Yes — some treats are sold only at our outlets and aren’t available for delivery. You’re welcome to visit a Tianji outlet to try them.

I’d like to work with Tianji. How do I start?

Tianji Stuffed Food welcomes F&B operators, retailers and anyone keen to run a stuffed-food business. Ways to work together include franchising, buying products to sell in your own outlet, and other business collaboration. On the Partnership page, leave your name, mobile number, email, company name, address and type of business — the message goes to us by WhatsApp and we’ll get back to you. All applications are reviewed.

FAQ

Frequently asked questions

Delivery, storage, returns and partnerships — see if your answer is here first.

Delivery & storage

We deliver by cold-chain refrigerated truck. Styrofoam boxes are not provided.
Please put them in the freezer as soon as possible.
Yes — please follow the cooking instructions on the packaging.

Quality & returns

Please contact us with your order details, photos of the product and a description of the problem, so we can understand and handle it quickly.
Because frozen food has strict storage and transport requirements, we generally do not accept return or exchange requests due to a change of mind, personal taste or ordering mistakes. This does not apply to product quality problems.
Once a refund request is confirmed, we will explain the refund amount, method and expected processing time. The actual time for the money to reach you depends on your bank or payment platform.

Full return & refund policy →

Outlets & partnership

Yes — some treats are sold only at our outlets and aren’t available for delivery. You’re welcome to visit a Tianji outlet to try them.
Tianji Stuffed Food welcomes F&B operators, retailers and anyone keen to run a stuffed-food business. Ways to work together include franchising, buying products to sell in your own outlet, and other business collaboration. On the Partnership page, leave your name, mobile number, email, company name, address and type of business — the message goes to us by WhatsApp and we’ll get back to you. All applications are reviewed.

See Tianji outlets → Go to Partnership →

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